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Frequently Asked Questions

We've put together a list of questions that we get asked a lot so hopefully you'll find quite a few answers here. If not, we've got the forum where you can ask any questions you like, otherwise feel free to send a message from our contact form.

For our FAQ section related to bookings please visit: Soldeu | El Tarter | Canillo.

Why choose Soldeu?

As part of Grandvalira which is the largest skiable domain in the Pyrenees, Soldeu offers an excellent range of pistes for skiers and snowboarders of all abilities, with 210km of skiable terrain to explore! Coupled with an excellent choice of accommodation as well as friendly workers and good quality bars & restaurants, Soldeu is a great, flexible choice for a winter holiday.

Where is Andorra?

Andorra is a tiny landlocked country nestled on the border between France and Spain. The history of Andorra is very interesting and varied; it has its own government but also remains a co-principality with France and Spain. Andorra does not have its own airport and most tourists arrive by flying to either Toulouse, Girona or Barcelona, with average transfer times varying between 3 to 4 hours depending on which airport you fly to and to which resort you are travelling.

What is there to do if I don't ski or snowboard?

Soldeu is home to the Sport Hermitage Spa if you want to relax and unwind, or if you fancy going shopping then it isn't far to either Pas de la Casa or Andorra la Vella where there are plenty of bargains to be found. Andorra la Vella also has Caldea thermal spa which is Europe's largest thermal spa.  There are also plenty of snow related activities which don't involve skiing or snowboarding such as dog sledding, igloo building, paintballing and groomer rides, as well as an ice rink down the road in nearby Canillo.

Who are Andorra Resorts?

Have a read about us here!

What will the weather be like when I go to Soldeu?

The weather in the mountains can change very quickly, you should be prepared for both very cold temperatures, as well as hot sunny days on the slopes! Andorra has a very good snow record and recent years have seen have seen some major snowfalls and great conditions on the slopes. It is difficult to predict the weather conditions for a given week or month, so it is best to keep checking our weather forecast & snow report which is updated regularly by our resort team.

What clothes should I bring?

As the weather can be unpredictable you should bring a selection of clothes and accessories that will keep you warm. Layers are advisable so that you can adjust your clothing as the weather changes, and don't forget sun cream and sunglasses for those sunny blue sky days. You can find more ideas in our what to wear guide.

What time is it in Andorra?

Andorra is one hour ahead of the UK.

What type of plug socket is used in Andorra?

Andorra uses the standard two-pin European socket. Adaptor plugs can be purchased from supermarkets around the resort, but it is best to bring your own with you so that you are already prepared.

Should I book group school or private school?

This comes down to personal preference and the amount of money you have to spend on lessons. With group school you will meet new people and it is much more social, whereas with private lessons you usually progress faster.

Can we have an instructor just for our group?

Yes you can, although it depends on how many people are in your group and the ability levels.  We would recommend that anyone in the same instructor group should be of a similar ability. The price will vary depending on the number of people.

Do I need a photo for my lift pass?

No you don't.

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