Frequently asked questions
The questions our team get asked most often — gathered in one place so you can scan, expand and find the answer you need.
If you don't find what you're looking for below, send us a message and our team will get back to you. We're on the slopes most days through the season.

Andorra is a tiny landlocked country between France and Spain, governed as a co-principality. There's no airport in the country — most visitors fly into Toulouse, Girona or Barcelona and take a transfer of three to four hours up into the mountains (longer if the weather's bad).
Andorra is one hour ahead of UK time — the same as France and Spain.
Andorra uses the standard two-pin European socket. If you've forgotten an adaptor, you'll find them on sale at supermarkets along the Carretera General running through Soldeu.
Mountain weather changes quickly — you can have cold sunshine in the morning and a blizzard in the afternoon. Andorra has an excellent snow record and Grandvalira runs extensive snowmaking, so cover is reliable through the season. Check the forecast as you get closer to your trip.
Soldeu sits in the heart of Grandvalira — 215km of skiing across seven linked sectors, all on one lift pass. You get terrain for every level, ski-in/ski-out hotels, one of Europe's most respected ski schools and plenty of bars and restaurants in the village itself. El Tarter is a short ride down the valley for a quieter base.
We're the team behind the three resort sites — Arinsal.co.uk, Soldeu.com and Pasdelacasa.com — all under the Andorra Resorts umbrella. See our About page for the full story.
It comes down to preference and budget. Group lessons are sociable and you'll meet other skiers at a similar level; private lessons tend to get you progressing faster, especially as a beginner. Both are bookable through us.
Yes — depending on your group size we'll either get you group-lesson pricing for the whole party or arrange a private instructor for a smaller group. Send us an enquiry with your party size and ability mix and we'll come back with options.
No photo is needed.
Plenty. The Sport Wellness Mountain Spa at the Hermitage Hotel is a serious bit of luxury after a long week. Beyond that there's mushing and snowmobiling at Grau Roig, the zipline and Magic Gliss at Canillo, ice skating at the Palau de Gel, and a day trip down to the Caldea thermal spa in Andorra la Vella for the full wellness experience.
Layers are the secret — the weather changes fast on the mountain. Bring base layers, a waterproof and windproof jacket, salopettes, ski socks, gloves, a hat or helmet, goggles and sunglasses. Our What to Wear guide goes into more detail.
Still got a question?
The list above is the most common stuff — but if your question isn't here, get in touch and our resort team will come back to you.
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Why book with Andorra Resorts?
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Every booking comes with free cancellation up to 21 days before your start date. Add cancellation protection at checkout and that extends to free cancellation up to 3 days before you go.
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